Privacy Policy

We Value Your Privacy

At Borana Cabs, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Borana Cabs collects, uses, stores, and protects your personal information when you visit our website, submit an enquiry, make a booking, or use our cab, taxi, Tempo Traveller, airport transfer, local sightseeing, outstation travel, and other transportation services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Introduction

Borana Cabs provides transportation and travel services to individuals, families, groups, corporate customers, wedding parties, and other travelers.

We may collect certain information from you when you:

• Visit or browse our website.

• Submit an enquiry form.

• Request a quotation.

• Book a cab, taxi, or Tempo Traveller.

• Contact us by phone, WhatsApp, email, or other communication channels.

• Make a payment for our services.

• Provide feedback or communicate with our customer support team.

We use this information only for legitimate business purposes, including providing and improving our services and communicating with you regarding your enquiry or booking.

2. Personal Information We Collect

Personal Information means information that can identify or reasonably be associated with an individual.

Depending on the service you request, we may collect information such as:

• Full name

• Mobile number

• Email address

• Pickup location

• Drop-off location

• Travel date and time

• Number of passengers

• Destination and travel itinerary

• Vehicle or service preferences

• Billing and payment-related information

• Identification details where required for a particular journey or permit

• Communication and booking history

• Any other information voluntarily provided by you

You are responsible for ensuring that the information provided to us is accurate and up to date.

3. Information Collected Automatically

When you visit our website, certain non-personal information may be collected automatically.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on the website

• Referring website or source

• Approximate geographic information

• Website usage and technical information

This information helps us understand how visitors use our website and allows us to improve website performance, security, and user experience.

4. How We Use Your Personal Information

We may use the information collected from you for purposes including:

• Processing cab, taxi, and Tempo Traveller bookings.

• Responding to enquiries and quotation requests.

• Confirming pickup and drop-off details.

• Communicating booking and travel information.

• Providing customer support.

• Contacting you regarding changes to your booking.

• Processing payments and refunds.

• Coordinating transportation services.

• Improving our website and services.

• Sending service-related notifications and updates.

• Preventing fraudulent or unauthorized transactions.

• Maintaining business and booking records.

• Complying with applicable laws and legal requirements.

We do not use your personal information for purposes unrelated to the services you have requested unless permitted by applicable law or with your consent where required.

5. Booking & Enquiry Information

When you submit an enquiry or make a booking through our website, we may require information such as your name, mobile number, email address, travel date, pickup location, destination, passenger count, and other journey details.

This information is required to:

• Understand your transportation requirements.

• Provide an accurate quotation.

• Confirm vehicle availability.

• Arrange your requested vehicle.

• Communicate with you regarding your journey.

• Provide the transportation service successfully.

If you provide information relating to another passenger, you confirm that you have the appropriate permission to provide that information to us.

6. Payment Information

If you make an online payment for our services, your payment may be processed through a third-party payment gateway.

Borana Cabs does not intend to store your complete credit/debit card number, CVV, UPI PIN, banking password, or other confidential banking credentials on its website.

Payment-related information may be processed directly by the applicable payment gateway according to its own privacy policy and security practices.

Borana Cabs employees or representatives will never ask you to share your OTP, CVV, UPI PIN, ATM PIN, net banking password, or other confidential banking credentials.

7. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small data files stored on your device by your web browser. They may help us:

• Remember website preferences.

• Understand how visitors use our website.

• Improve website functionality.

• Analyze website traffic.

• Improve the performance and user experience of our website.

Cookies generally do not give us access to your computer or allow us to run programs on your device.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Sharing of Personal Information

Borana Cabs does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

However, we may share limited information when necessary to provide our services or comply with legal requirements.

Your information may be shared with:

• Drivers assigned to your booking.

• Vehicle owners or transportation partners where applicable.

• Payment gateway providers.

• Technology and website service providers.

• Customer support or communication service providers.

• Government authorities or law enforcement agencies when legally required.

• Third-party service providers involved in fulfilling your requested travel services.

Only information reasonably required for the relevant service or purpose will be shared wherever practical.

9. WhatsApp, Phone & Communication

If you contact Borana Cabs through WhatsApp, phone, email, contact forms, or other communication channels, we may retain relevant communication details for booking, enquiry, customer support, and record-keeping purposes.

If you provide your mobile number or email address, we may contact you regarding:

• Booking confirmation

• Travel details

• Driver or vehicle information

• Pickup or drop-off coordination

• Booking changes

• Payment-related information

• Customer support

• Service-related updates

Where applicable, promotional communications will be handled in accordance with applicable laws and your preferences.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

11. Third-Party Websites & Services

Our website may contain links to third-party websites, payment gateways, social media platforms, maps, or other external services.

If you click on a third-party link, you will be directed to that external website.

Borana Cabs does not control the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing your personal information.

12. Legal Disclosure of Information

Borana Cabs may disclose personal information when reasonably necessary or legally required, including:

• To comply with applicable laws and regulations.

• In response to a valid court order or legal process.

• When requested by authorized government or law enforcement authorities.

• To prevent fraud or unauthorized activities.

• To protect the rights, property, safety, or security of Borana Cabs, its customers, employees, drivers, partners, or other persons.

• To investigate suspected misuse of our website or services.

Any disclosure will be made only as permitted or required by applicable law.

13. Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Complete your booking or enquiry.

• Provide customer support.

• Maintain business and transaction records.

• Meet legal, accounting, tax, or regulatory requirements.

• Resolve disputes.

• Prevent fraud or misuse.

• Enforce our agreements and policies.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

14. Children's Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the situation.

15. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of information where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise concerns regarding the use of your personal information.

To make a privacy-related request, please contact Borana Cabs using the contact details provided on our website.

16. Changes to This Privacy Policy

Borana Cabs may update or modify this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Borana Cabs through the contact details provided on our website.

We will make reasonable efforts to respond to your privacy-related enquiry as soon as practicable.

Privacy Policy Effective Date: 29 August 2026