Cancellations and Refunds

Our Cancellation & Refund Policy

At Borana Cabs, we understand that travel plans may change due to personal, professional, or unforeseen circumstances. Our cancellation and refund policy has been designed to provide clear and transparent terms for cancellations of Cab, Taxi, Tempo Traveller, Airport Transfer, Local Sightseeing, Outstation Travel, and other transportation bookings.

All cancellation requests must be communicated to Borana Cabs through the registered phone number, email, WhatsApp, or other official communication channel.

The cancellation date will be considered from the date and time on which the cancellation request is received and acknowledged by our team.

1. Individual Cab & Taxi Bookings

For individual cab and taxi bookings, the following cancellation charges may apply:

• 7 days or more before the journey: Up to 10% of the total booking amount.

• 6 to 3 days before the journey: Up to 25% of the total booking amount.

• 2 days before the journey: Up to 50% of the total booking amount.

• Within 24 hours of the journey: Up to 75% of the total booking amount.

• No Show / Cancellation at the time of departure: No refund.

The applicable cancellation charge may vary depending on the vehicle category, booking duration, travel season, destination, and services already reserved.

2. Tempo Traveller & Group Bookings

For Tempo Traveller and group transportation bookings, cancellation charges may be higher because vehicles are generally reserved exclusively for the group.

The following cancellation charges may apply:

• 15 days or more before the journey: Up to 10% of the total booking amount.

• 14 to 7 days before the journey: Up to 25% of the total booking amount.

• 6 to 3 days before the journey: Up to 50% of the total booking amount.

• Within 48 hours of the journey: Up to 75% of the total booking amount.

• No Show / Cancellation at departure: No refund.

The exact cancellation terms applicable to a particular group booking may be communicated at the time of booking confirmation.

3. Peak Season & Festival Bookings

Bookings made during peak travel seasons, festivals, public holidays, wedding seasons, fairs, or other high-demand periods may be subject to special cancellation conditions.

Depending on the booking and vehicle availability, advance amounts paid for such bookings may be partially or completely non-refundable.

The applicable cancellation conditions will be communicated to the customer before confirmation wherever special terms apply.

4. Minimum Cancellation / Service Charges

Regardless of the cancellation period mentioned above, once a booking has been confirmed, a minimum service or processing charge may apply.

This charge may cover:

• Vehicle reservation costs

• Administrative expenses

• Payment gateway charges

• Driver allocation

• Operational arrangements

• Other non-recoverable booking expenses

The applicable amount will depend on the nature of the booking and services already committed by Borana Cabs.

5. Cancellation Due to Unavoidable Circumstances

If a confirmed journey cannot take place due to circumstances beyond the customer's or Company's reasonable control, such as:

• Natural calamities

• Severe weather conditions

• Government restrictions

• Road closures

• Strikes or public disturbances

• Major transportation disruptions

• Other unavoidable circumstances

Borana Cabs may, at its discretion and subject to availability, offer one of the following options:

Option 1 – Rescheduling

The customer may be allowed to reschedule the journey to another available date.

Any difference in fare, vehicle availability, seasonal pricing, or additional charges may apply to the revised booking.

Option 2 – Credit Note

Where applicable, Borana Cabs may provide a credit note for the eligible amount paid by the customer.

The credit note may be used for a future booking, subject to its applicable validity and terms.

Option 3 – Refund

If a refund is applicable, the refundable amount will be calculated after deducting applicable cancellation charges, service charges, payment gateway charges, and any non-refundable amount already paid to third-party service providers.

6. Cancellation After Journey Has Started

If the customer cancels the booking after the journey has commenced, the amount already paid for the utilized portion of the service will generally be non-refundable.

For unused portions of a journey, any refund will depend on:

• Services already utilized.

• Driver and vehicle commitments.

• Distance already covered.

• Time already used.

• Third-party charges.

• Cancellation charges applicable to the booking.

No refund can be guaranteed for unused kilometers, unused hours, or unused days after the vehicle has been reserved and the journey has started.

7. No Show Policy

A No Show means the customer does not appear at the agreed pickup location at the scheduled pickup time and does not inform Borana Cabs within a reasonable period.

In case of a No Show:

• The booking may be treated as cancelled.

• The vehicle may be released after the applicable waiting period.

• No refund may be provided.

• Any applicable waiting, parking, or other charges may be payable by the customer.

8. Airport & Railway Transfer Cancellation

For airport and railway station transfer bookings, customers are requested to inform Borana Cabs as early as possible in case of cancellation or schedule changes.

If the customer fails to arrive or does not communicate changes in flight/train timings, the booking may be treated as a No Show.

Any waiting, parking, or other charges already incurred may be deducted from the refundable amount, where applicable.

9. Rescheduling Policy

Customers may request a change in the travel date or time before the scheduled journey.

Rescheduling is subject to:

• Vehicle availability.

• Driver availability.

• Revised travel requirements.

• Seasonal or peak-period pricing.

• Applicable operational charges.

If the revised booking has a higher fare, the customer will be required to pay the difference.

10. Refund Calculation

Cancellation charges will generally be calculated on the total booking/service cost, and not only on the advance amount paid by the customer.

For example, if a booking has a total value of ₹50,000 and the applicable cancellation charge is 25%, the cancellation charge will be calculated on ₹50,000, subject to the specific terms applicable to the booking.

Any refundable amount will be calculated after deducting applicable cancellation charges and non-refundable expenses.

11. Non-Refundable Charges

Certain amounts may be non-refundable depending on the booking, including:

• Payment gateway or transaction charges.

• Permit or government charges.

• Parking charges already incurred.

• Third-party service charges.

• Special event or peak-season reservation charges.

• Amounts already paid to drivers, vehicle owners, or other service providers.

• Any other non-recoverable expense associated with the booking.

12. Refund Process

Where a refund is approved, it will generally be processed through the original payment method used for the booking or to the person who made the payment.

Refund processing time may vary depending on the payment method, bank, payment gateway, and applicable banking procedures.

Borana Cabs will initiate the eligible refund within a reasonable processing period after the cancellation and refund calculation have been completed.

The actual time taken for the amount to appear in the customer's account may depend on the customer's bank or payment provider.

13. Refund for Unused Services

If any portion of a transportation service remains unused after the booking has commenced, the unused portion will not automatically qualify for a refund.

Any refund for unused services will be considered after taking into account:

• The applicable cancellation policy.

• Vehicle and driver commitments.

• Services already used.

• Third-party charges.

• Non-refundable expenses.

• Other costs incurred by Borana Cabs.

14. Cancellation by Borana Cabs

In exceptional circumstances, Borana Cabs may need to cancel or modify a booking due to reasons such as:

• Vehicle breakdown.

• Accident.

• Vehicle unavailability.

• Safety concerns.

• Government restrictions.

• Natural disasters.

• Road closures.

• Other circumstances beyond the Company's reasonable control.

In such circumstances, Borana Cabs will make reasonable efforts to provide an alternative vehicle or reschedule the booking.

If an alternative arrangement cannot be provided, the customer may be eligible for a refund of the amount received for the affected service, subject to applicable terms and deductions.

15. Important Note

Customers are advised to carefully review the cancellation terms applicable to their specific booking before making payment.

Cancellation policies may vary depending on the:

• Vehicle type

• Cab or Tempo Traveller category

• Travel date

• Trip duration

• Destination

• Peak season

• Group size

• Special booking requirements

The cancellation terms communicated at the time of booking confirmation will apply to the respective booking.

16. How to Request a Cancellation or Refund

To request a cancellation or refund, customers should contact Borana Cabs through our official communication channels and provide:

• Booking name

• Registered mobile number

• Booking/reference number, if available

• Travel date

• Reason for cancellation

• Payment details, where required for verification

Only requests received through our official communication channels will be considered for cancellation and refund processing.

17. Policy Updates

Borana Cabs reserves the right to update or modify this Cancellation & Refund Policy from time to time.

The updated policy will be published on this website and will apply according to the terms communicated for the relevant booking.

By making a booking with Borana Cabs, the customer confirms that they have read, understood, and accepted the applicable Cancellation & Refund Policy.